Privacy Policy

The Welsh Cheese Company Privacy and Cookies Policy

This policy sets out how The Welsh Cheese Company uses and protects information that you give us when you use this website. We are committed to ensuring that your privacy is protected, and you can be assured that any information you provide to use will only be used in accordance with this policy.

This privacy policy may be updated from time to time. This version of the policy is effective from 1st November 2020.

What we do with the information you give us

We will only ever ask you for information that is necessary for us to provide a service to you. All information requested, such as your postal address and other contact details, will be done so clearly and transparently. This information will be used to process your order and the relevant parts of your details, such as your address, will be used to deliver your goods to you.

If you provide a phone number and/ or an email address on our checkout page, this information will be shared with our couriers , some of whom will provide text and/ or email alerts about your delivery. In the event of a problem with your order we may also use your telephone number or email address to contact your directly. Any contact we make will always be about your order and you will not be added to our mailing list unless you have opted to subscribe.

No contact details or any other information about customers or orders will ever be passed to any third party without express consent.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

Payment Security Policy

We will not store your credit or debit card information, nor will we ever pass this on to a third party. All payments on our website are processed by Stripe, one of the world’s most trusted payment processing platforms. Your payment card information is entered directly onto their secure server and we do not record or hold these details.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

The cookies used on our website, and most others like it, include:

• _ga, _gat – This cookie is used by Google Analytics to help us provide the best service to our visitors, by allowing us to see which pages work well and if any of our content needs changing to make the site better in the future.
• PHPSESSID – This cookie is used to provide e-commerce functionality to our visitors, this allows the website to maintain a basket of ordered products for when customers are ready to purchase.