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Frequently asked questions

What is the best way to store my cheese?

Whole truckles of cheese have always traditionally been kept and matured in the open air, but most cheeses, once cut into wedges, will benefit from being kept in a cool environment such as a fridge and eaten relatively quickly. Once a cheese is cut it is best to loosely wrap it in waxed paper, which allows the cheese to breathe but not completely dry out. Foil or cling film can also be used for short periods, but if wrapped too tightly in the same piece of cling film for a long time excess moisture can build up and encourage mould to grow on the surface of the cheese.

What is the shelf life of the cheese?

Freshly cut cheeses, which we wrap in waxed paper before sending to you, will last between a week and ten days. Some cheeses are supplied to us pre-packed by the producer. In many cases we will keep the cheese in this packaging when we send it out to customers in order to maintain freshness and prolong shelf life. These cheeses will have a shelf life of anything up to two months, and will have the best before date shown on the packaging. Some fresh cheeses may sometimes have a shorter shelf life than 7 days, but when this is the case it will be clearly labelled.

What will happen if I’m not home to receive my order?

When you place your order you’ll be given the option to designate a ‘safe place’ for our courier to leave your package if you’re not at home when they arrive. This is a great way to ensure that you don’t miss the delivery. You can also request for the order to be left with a neighbour.

Is an invoice included with my order?

We do not include a paper invoice or receipt with any deliveries, so you can rest assured that no cheese gifts will have price information with them when they arrive with their recipient. A receipt is automatically emailed to you when you place an order through the website.

On which days do you deliver?

We send deliveries out by 24 hour courier, dispatching them the day before the requested delivery date.  Orders are dispatched every weekday from Monday to Thursday, so deliveries can be scheduled for Tuesdays, Wednesdays, Thursdays or Fridays. There are occasional times when deliveries will not arrive on the specified day due to courier error or other unforeseen circumstances. Deliveries to the Scottish Highlands will generally take at least one extra day to arrive. We are not able to make any deliveries on Saturdays due to courier costs, nor are we able to deliver on Mondays, as couriers cannot pickup our parcels over the weekend.

Can I choose a delivery date?

Yes, you can select a delivery date at least six months ahead of the day you are placing your order. Once you have selected the items you’d like to purchase and you are happy with what is in your basket, proceed to checkout. This will take you to the checkout page where you can input your billing details, delivery details and select your chosen delivery date from a drop down menu on the checkout page before selecting your payment method and completing your order.

What areas can you deliver to?

We can arrange a delivery to anywhere within mainland UK. Unfortunately we’re not able to deliver outside of this area are we couldn’t guarantee that our products would arrive quickly enough to ensure they were still in good condition.

Will my cheese be ruined if I miss the delivery and it has to be delivered the following day?

Whilst we aim to have all orders delivered within 24 hours of leaving our premises, our cool bag pouches and coolant packs should be able to keep your cheese in good condition for 48 hours under most circumstances.

What should I do with the packaging?

We’ve worked hard to find a packaging solution that’s as environmentally responsible as possible. Our cardboard boxes are produced just a few miles up the road from us using FSC certified card and our icepacks contain a non-toxic food-safe gel that can be safely disposed of down the drain (with warm water) and the plastic can be recycled. They are also both sturdy enough to be reused several times.

The main insulation material we use is made out of wool. Sadly wool is usually seen as a by-product of sheep rearing these days, but it has excellent natural insulating properties so it’s a great material to use in our boxes.  Our wool sheets can be reused in many different ways. We’ve seen some very inventive ideas, from lining a pet’s bed to insulating plants in the garden. It is also completely compostable and biodegradable.

We can also reuse the wool sheets ourselves too, so if you live close to use you’re very welcome to drop any packaging back to us, or if you live further afield and have some building up you’re welcome to post it back to us and we’ll reuse it. We’ll issue a gift voucher worth £2 for each wool sheet we receive back. Our address is Unit 13 Rombourne Business Centre, Taffs Well, CF15 7QR.

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