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Frequently asked questions

What is the best way to store my cheese?

Whole truckles of cheese have always traditionally been kept and matured in the open air, but most cheeses, once cut into wedges, will benefit from being kept in a cool environment such as a fridge and eaten relatively quickly. Once a cheese is cut it is best to loosely wrap it in waxed paper, which allows the cheese to breathe but not completely dry out. Foil or cling film can also be used for short periods, but if wrapped too tightly in the same piece of cling film for a long time excess moisture can build up and encourage mould to grow on the surface of the cheese.

What is the shelf life of the cheese?

Freshly cut cheeses, which we wrap in waxed paper before sending to you, will last between a week and ten days. Some cheeses are supplied to us pre-packed by the producer. In many cases we will keep the cheese in this packaging when we send it out to customers in order to maintain freshness and prolong shelf life. These cheeses will have a shelf life of anything up to two months, and will have the best before date shown on the packaging. Some fresh cheeses may sometimes have a shorter shelf life than 7 days, but when this is the case it will be clearly labelled.

What will happen if I’m not home to receive my order?

When you place your order you’ll be given the option to designate a ‘safe place’ for our courier to leave your package if you’re not at home when they arrive. This is a great way to ensure that you don’t miss the delivery. You can also request for the order to be left with a neighbour.

On which days do you deliver?

We send deliveries out by 24 hour courier, dispatching them the day before the requested delivery date.  Orders are dispatched every weekday from Monday to Thursday, so deliveries can be scheduled for Tuesdays, Wednesdays, Thursdays or Fridays. There are occasional times when deliveries will not arrive on the specified day due to courier error or other unforeseen circumstances. Deliveries to the Scottish Highlands will generally take at least one extra day to arrive. We are not able to make any deliveries on Saturdays due to courier costs, nor are we able to deliver on Mondays, as couriers cannot pickup our parcels over the weekend.

What areas can you deliver to?

We can arrange a delivery to anywhere within mainland UK. Unfortunately we’re not able to deliver outside of this area are we couldn’t guarantee that our products would arrive quickly enough to ensure they were still in good condition.

Will my cheese be ruined if I miss the delivery and it has to be delivered the following day?

Whilst we aim to have all orders delivered within 24 hours of leaving our premises, our cool bag pouches and coolant packs should be able to keep your cheese in good condition for 48 hours under most circumstances.